This result is recorded. Editing the state and running sends a new request to Jev.
What the message asksChoice
How close the deadline isScore
Invoice or renewalYes / No
Where it should goChoice
Recorded Jev result
Where it should go
Access + billing · 100%
SSO and the invoice are in the same message, so both desks take it, and a person reads the reply first.
Probability breakdown
Access0%Billing0%Access + billing100%
What the message asks
Access and billing · 100%
Lena asks to turn SSO back on and also questions invoice 4419.
Probability breakdown
Access0%Invoice0%Access and billing100%
How close the deadline is
2.00 / 3
The audit and the renewal are Monday 5 October, five days out.
Probability breakdown
She names no date.0%She names a date more than 7 days away.0%She names a date within 7 days.100%She says today, tomorrow, or before the next morning.0%
Invoice or renewal
Yes · 99%
She says the PDF shows $4,800 and asks not to send a renewal quote.
Example notes
Send it to access and billing
The message needs SSO fixed before Monday, and the $4,800 invoice does not match the $4,200 contract. A person should read the reply before it is sent.
⚠SSO has failed, and the audit is Monday.
⚠Invoice 4419 shows $4,800 against a $4,200 contract.
✓She asked not to send a renewal quote until a person has looked.