Support triage
Decide which customer messages need a prompt human response.
Does this support message describe an urgent, unresolved problem requiring prompt human attention, such as an outage, duplicate charge, account lockout, or security exposure?
An urgent, unresolved problem needs a person now.
A routine question, suggestion, or resolved issue can wait.
See the examples before Jev does
These human labels stay fixed while you explore the score and decision line.
YES examples
Checkout has returned a 500 error for every customer since 9:10. We cannot accept orders.
Our September invoice charged the Pro plan twice. Please reverse the duplicate charge.
All admins are locked out after the SSO change, so we cannot manage our account.
A public link appears to expose another customer's private export. Please investigate immediately.
NO examples
Could you add a dark theme sometime this year?
Where can I find the documentation for CSV imports?
The login issue from yesterday is fixed now. Thanks for the help.
I like the new dashboard layout, especially the filters.
What did Jev decide?
We ran all 20 examples with Jev 1.13 and saved the scores. Open that recorded run and move the decision line yourself.
Recorded September 27, 2026. Opening it makes no new model call.